Are there any good solutions out there? Faxing is slowly becoming a thing of the past. However, it is still managing to hang on as a technology for businesses that hesitate to make the total jump to the digital age. Of course the proponents of facsimiles hold strong that its a good technology. I speculate [...]
View Post customer service, facsimile, fax, personal picks, research, strategic planning
Collected over the last two years from several sources, this list of documents is an open source overview of Service Design. All writings here, while open to the public, are copyright under each individual author. This list, however, explains the basis and history of Service Design while especially laying the ground work for the importance [...]
View Post customer service, Design, design pedagogy, experience design, experience prototyping, interaction design, organizational design, organizational hierarchy, prototyping, research, Service Design, thesis