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Home» Posts tagged "service"

Using service design models

Posted on October 27, 2012 by Syndicated_Content in Uncategorized No Comments

31Volts [service design] usability Marcel Zwiers … the 31Volts way. The other day we had a great talk with a new prospect on customer journeys. The one question that took me by surprise was: “What model do you use to create customer journeys?” Huh? A model is a visualisation of something else. In this case [...]

View Post Design, models, service, Using

Innovation Reading List

Posted on January 9, 2012 by allenjcochran in Design, Picks 1 Comment
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These are a brief collection of documents that are influential in the world of innovation from the perspective of a company all about the process, InnovationPoint. The company describes themselves as such

View Post Design, design research, innovation, personal picks, published papers, service, Service Design, service marketing, white papers, writing

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