Collected over the last two years from several sources, this list of documents is an open source overview of Service Design. All writings here, while open to the public, are copyright under each individual author. This list, however, explains the basis and history of Service Design while especially laying the ground work for the importance [...]
View Post customer service, Design, design pedagogy, experience design, experience prototyping, interaction design, organizational design, organizational hierarchy, prototyping, research, Service Design, thesis
A Participatory Design Case Study: Designing for an Integrated Service Experience with a University Graduate Student Governance Organization This paper discusses how service design can inform the services offered by the graduate student governance organization at a major university. Service design combines the talents of many different types of designers as well as products and interactions [...]
View Post conference, deesign reserarch society, Design, design research, drs, paper, published papers, Service Design, thesis, writing